Last Updated: October 12, 2026

Medinet Clinic ("Medinet," "we," "our," or "us") respects the privacy of patients, prospective patients, website visitors, and individuals who communicate with our clinic. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit medinetclinic.com, request an appointment, contact our staff, or receive communications from us.

This policy also explains our SMS and text messaging practices, including how individuals may consent to messages, stop receiving them, and request assistance. Additional privacy notices or authorizations may apply to medical records and other protected health information.

1. Introduction

Medinet Clinic provides healthcare services to individuals and families. We may handle personal, contact, appointment, billing, and healthcare information as part of operating our clinic and communicating with patients.

We aim to collect only information needed for legitimate healthcare, administrative, communication, and website purposes. We handle information in accordance with applicable privacy, healthcare, consumer protection, and communications laws.

2. Information We Collect

Depending on how you interact with Medinet Clinic, we may collect:

• Contact information: Name, telephone number, email address, mailing address, and other details you provide.
• Appointment information: Appointment requests, scheduling preferences, appointment dates, and reminder preferences.
• Healthcare information: Medical history, symptoms, treatment information, test results, and other health-related information when collected as part of providing healthcare services.
• Billing and administrative information: Information needed to process payments, manage accounts, verify insurance, or provide administrative support.
• Communication information: Messages, inquiries, communication preferences, and records of interactions with our staff.
• SMS consent information: Telephone number, consent status, the method and date of opt-in when recorded, opt-out status, and relevant messaging records.
• Technical information: IP address, browser type, device information, website activity, and information collected through cookies or similar technologies.
• Form submissions: Information you submit through appointment forms, contact forms, or other website features.

3. How We Use Your Information

We may use collected information to:

• Provide, coordinate, and administer healthcare services.
• Schedule, confirm, reschedule, or remind patients about appointments.
• Respond to inquiries and provide requested assistance.
• Send appointment reminders by text message or telephone when appropriate.
• Communicate about clinic operations, billing, and administrative matters.
• Maintain patient records and fulfill applicable recordkeeping duties.
• Process payments, insurance information, and related administrative requests.
• Manage SMS subscriptions, honor opt-out requests, and respond to HELP requests.
• Operate, maintain, secure, and improve our website and services.
• Detect misuse, prevent fraud, and protect our patients and systems.
• Comply with applicable laws, regulations, and lawful requests.

We do not use SMS consent as permission to send unrelated marketing messages. Any marketing communications, if offered, require the appropriate separate consent where required by law.

4. Healthcare Information and Privacy Safeguards

Medinet Clinic recognizes that medical and health-related information requires careful handling. Where applicable, we handle protected health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), its implementing regulations, and other applicable privacy requirements.

Depending on the information and service involved, safeguards may include:

• Limiting access to authorized personnel who need information for their work.
• Using appropriate administrative, technical, and physical safeguards.
• Maintaining procedures for handling and protecting patient information.
• Using service providers subject to appropriate privacy and security obligations.
• Maintaining required records and responding to privacy requests as applicable.
• Entering into business associate agreements when legally required.

Medical information is used and disclosed only as permitted or required by applicable law and relevant patient authorizations. This website policy does not replace a separate Notice of Privacy Practices or other notice that may apply to protected health information.

5. SMS and Text Message Communications

Medinet Clinic may send text messages to individuals who have provided appropriate consent or where another lawful basis permits the communication. Messages may relate to appointment confirmations, appointment reminders, scheduling changes, requested assistance, and other relevant clinic communications.

Our SMS program follows these principles:

• Consent is obtained through an appropriate opt-in process.
• Message frequency varies according to appointments and communication needs.
• Message and data rates may apply depending on your wireless plan.
• Consent to receive SMS messages is not a condition of receiving healthcare.
• You may opt out at any time by replying STOP to a message.
• You may reply HELP for assistance.
• We honor valid opt-out requests and maintain appropriate consent records.

SMS messages may be delivered through third-party messaging providers and wireless carriers. Delivery timing and availability may depend on your mobile carrier, device, network conditions, and other factors outside our control.

Text messages may not be fully secure. Please avoid sending detailed medical information or other sensitive personal information by ordinary SMS. Contact our clinic directly if you need to discuss confidential healthcare matters.

6. SMS Opt-In and Opt-Out Policy

SMS Opt-In

Individuals may consent to receive text messages through an appropriate method offered by Medinet Clinic. Depending on the communication process, this may include:

• Checking an optional SMS consent box on an appointment or contact form.
• Submitting a website form that clearly describes the requested messages.
• Providing consent directly to authorized clinic staff in person or verbally, where permitted.
• Providing written consent through an appropriate clinic process.

The specific opt-in method used must clearly identify the purpose of the messages and provide the applicable disclosures. Consent must not be assumed merely because an individual provides a telephone number for a different purpose.

SMS Opt-Out

You can stop receiving SMS messages by:

• Replying STOP to a message from Medinet Clinic.
• Contacting our clinic and requesting removal from the applicable SMS program.
• Declining SMS consent when presented with an optional consent choice.

After a recognized STOP request, we will stop sending further messages covered by that subscription, except for any permitted confirmation or other communication required by law or applicable messaging rules. Opting out of SMS does not automatically cancel appointments or other healthcare services. You may still receive necessary communications through other appropriate channels.

7. Sharing Your Information

Medinet Clinic does not sell or rent personal information. We may disclose information when reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Depending on the circumstances, information may be shared with:

• Authorized clinic personnel: Staff who need the information to provide care or perform administrative duties.
• Healthcare participants: Healthcare professionals, laboratories, pharmacies, or other parties involved in your care, when permitted by law.
• Service providers: Providers supporting appointment scheduling, website hosting, communications, payment processing, information technology, or related operations.
• Messaging providers and carriers: Providers that help transmit and manage SMS messages.
• Legal and regulatory authorities: Parties receiving information when disclosure is required or permitted by law.
• Other authorized parties: Parties to whom you have provided valid authorization, where applicable.

Service providers are expected to handle information according to their contractual obligations and applicable law. We limit disclosures to what is appropriate for the relevant purpose.

8. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to support website functionality, understand website usage, improve performance, and maintain security.

You may be able to manage or disable cookies through your browser settings. Certain website features may not function properly if some cookies are disabled. Where required, we will provide appropriate choices regarding non-essential tracking technologies.

9. Data Security and Retention

We use reasonable safeguards designed to protect information from unauthorized access, use, alteration, loss, or disclosure. These measures may include access controls, secure systems, staff procedures, and appropriate safeguards for service providers.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

We retain information for as long as reasonably necessary for healthcare, operational, legal, regulatory, dispute-resolution, and recordkeeping purposes. Retention periods depend on the type of information and the requirements that apply. Information is securely disposed of when appropriate and permitted by law.

10. Your Privacy Rights

Depending on applicable law and the type of information involved, you may have rights to:

• Request access to certain personal information we maintain.
• Request correction of inaccurate information.
• Request deletion of information where deletion is legally permitted.
• Request information about certain uses or disclosures of protected health information.
• Withdraw consent for communications where withdrawal is permitted.
• Opt out of SMS messages at any time by replying STOP.
• Ask questions or raise a concern about how your information is handled.
• Submit a privacy complaint to the appropriate authority where applicable.

Some requests may be limited by medical-record retention duties, legal requirements, or other lawful exceptions. To submit a request, contact Medinet Clinic using the details in the Contact Us section.

11. Third-Party Services and External Links

Our website or clinic operations may rely on third-party services for scheduling, hosting, payment processing, analytics, communications, or other functions. Our website may also contain links to external websites.

Third-party services may operate under their own privacy policies and terms. We encourage you to review those policies before providing information directly to a third party. Our Privacy Policy does not independently govern websites or services that Medinet Clinic does not control.

12. Important Notice About Mobile Information

Mobile information, including telephone numbers and SMS consent records, is handled for the communication purposes for which it was collected and as otherwise permitted by law.

Mobile numbers, SMS opt-in data, and text messaging consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

This restriction does not prohibit limited sharing with service providers that help Medinet Clinic deliver and manage the SMS program, such as messaging platforms, telecommunications providers, and technical support providers. These providers may use the information only as needed to provide their services or as otherwise legally permitted.

Text messaging originator opt-in data and consent will not be disclosed to third parties for purposes unrelated to providing the messaging service. Any legally required disclosure remains subject to applicable law.

13. SMS Consent and Messaging Provider Policy

Use of SMS Consent Data

Medinet Clinic does not sell SMS consent records or authorize third parties to use SMS opt-in information for their independent marketing. Consent information is used to administer subscriptions, confirm permission to message, process opt-out requests, and maintain appropriate records.

Messaging Service Providers

We may share the minimum information necessary with providers that support our messaging services. These providers may include:

• SMS platform and messaging software providers.
• Telecommunications and mobile network providers.
• Technical vendors that support message delivery and troubleshooting.
• Service providers that maintain messaging consent and opt-out records.

These disclosures are for service delivery, administration, security, and compliance—not to allow those parties to market their own products using Medinet's SMS consent records.

14. Rights of Individuals and Privacy Complaints

Individuals may contact Medinet Clinic to ask questions about the collection, use, or disclosure of their personal information or to submit an applicable privacy request.

When making a request, we may need to verify your identity and clarify the information or record involved. We will review and respond to requests in accordance with applicable law and any relevant healthcare privacy requirements.

If you believe your privacy rights have been violated, you may also have the right to submit a complaint to the relevant regulatory authority. Nothing in this policy is intended to limit rights that cannot lawfully be waived.

15. SMS Messaging Standards and Automated Responses

Medinet Clinic's SMS program is intended to support relevant clinic communications, including appointment reminders and scheduling updates. The following are proposed standard response templates for the SMS program. The actual messaging platform must be configured to send responses consistent with these disclosures and applicable carrier rules.

A. Opt-In Confirmation Message

Following a valid opt-in, an appropriate confirmation message may state:

Thank you for opting in to text messages from Medinet Clinic. You may receive appointment reminders and clinic-related updates. Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out. Consent to receive text messages is not a condition of receiving healthcare services. Privacy Policy: https://medinetclinic.com/privacy-policy/

B. STOP / Opt-Out Confirmation Message

After an individual sends STOP, the platform should send an appropriate confirmation, such as:

You have been unsubscribed from Medinet Clinic text messages and will receive no further messages covered by this subscription. For assistance, contact Medinet Clinic at +1 (281) 564-3300 or admin@medinetclinic.com.

C. HELP / Assistance Message

When an individual sends HELP, the platform should provide assistance information, such as:

Medinet Clinic SMS support: For assistance, call +1 (281) 564-3300 or email admin@medinetclinic.com. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Visit https://medinetclinic.com/ for more information.

D. Messaging Frequency and Carrier Charges

Message frequency depends on appointment activity and the type of communication requested. Message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages.

E. Consent and Delivery Requirements

SMS messages must be sent only through an appropriate consent and messaging process. Medinet Clinic will honor recognized opt-out requests and applicable messaging requirements. Consent records and messaging workflows should be maintained according to applicable operational and legal requirements.

16. Changes to This Privacy Policy

Medinet Clinic may update this Privacy Policy to reflect changes in our services, information practices, technology, or legal obligations. When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.

Please review this page periodically. Where required by law, we will provide additional notice or obtain consent before implementing a material change to our information practices.

Contact Us

If you have questions about this Privacy Policy, your information, or our SMS messaging program, contact Medinet Clinic:

Medinet Clinic
9130 Highway 6 South
Houston, TX 77083
Phone: +1 (281) 564-3300
Fax: +1 (281) 564-2777
Email: admin@medinetclinic.com
Website: https://medinetclinic.com/